Hỗ trợ live chat

Hỗ trợ live chat là gì?

Live chat is one of the tools of a help desk software that enables customers to contact you through your website.

Customers can start a new chat for support questions, issues, or any other type of communication with customer care representatives. Live chat provides a convenient way for them to do so, and for customer support reps to quickly address issues without escalating.

When choosing the right help desk solution complete with a native live chat application, it is important to consider the speed of the live chat widget, as well as the functionality and advanced chat options. The faster the chat button widget loads, the faster you can convert your website visitors into paying customers. To learn more about live chat, check out this link.

Làm thế nào tôi có thể chat với dịch vụ khách hàng?

Customers can communicate with customer support agents in real time by utilizing a website chat plugin that is placed on the business’s site.

Khách hàng có thích live chat không?

Both customers and businesses love live chat support because it’s quick, efficient, and cost-effective. With live chat, customers can get answers to their questions in a matter of minutes. Although the average response time for live chat queries varies from business to business and from industry to industry, it is a universally accepted notion that live chat queries should be answered significantly faster than emails and phone calls.

On top of that, many companies offer video live chat and other options that make it easy for both customers and support agents to quickly and efficiently address any issues. Live chat for WordpPress websites is a must have feature that makes communication with customers easy and efficient.

If you’re ready to discover how you can improve your customer service with live chat, try LiveAgent’s free 14-day live chat trial.