Danh bạ hỗ trợ khách hàng của TikTok

To create a new video:

• Tap + at bottom of the screen.
• Upload content from your device Library or use the TikTok camera.
• Add Sounds, Effects, Filters, or other camera tools.
• Start your video by pressing the Record button.
• Record your content.
• Tap the check mark.
• Make additional edits on the post page.
• Post your video!

If you have been shadowbanned:

Check the community guidelines to see if you have violated any rules, delete any inappropriate content, and check your account’s analytics for hashtags that may violate guidelines. If these steps don’t work, wait a few more weeks or contact TikTok customer service.

If your account was suspended due to age restrictions, provide ID proof to verify your age to TikTok customer support.

To reset a password while logged in:

• Tap Profile in the bottom right
• Tap the 3-line icon in the top right
• Tap Manage account > Password
• Follow instruction to reset your password

To reset a password when you are not logged in:

• Tap “Sign up“
• Tap “Log in” at the bottom of the page
• Select “Use phone / email / username“
• Choose “Email / Username“
• Tap “Forgot password?“
• Choose to reset password with Phone number or Email.

Note: For users who’ve joined TikTok using another social media account, passwords will need to be reset from that platform.

To recover a banned TikTok account:

• Send an email through app settings:
• Go to profile
• Click the 3 lines button
• Select “Settings and privacy”
• Tap “Report a Problem“, choose “Account Issue“, and click “Add an Email“
• Describe your problem and wait for a response (it may take 7-9 hours).

Send an email directly to TikTok support using the appropriate email for your region:

• Europe: eu-creator-marketplace@tiktok.com
• US: creator-marketplace-support@tiktok.com
• Japan: TCM-JP@tiktok.com
• Canada: creator-marketplace-support@tiktok.com
• India: TCM_IN@tiktok.com